Inbox and support
One inbox for WhatsApp and Instagram
Messages from WhatsApp and Instagram land in one list. Gilwick drafts each reply; you approve it.
Do you have the hoops in silver?Yes, €42 and they ship tomorrow.
Every customer message in one list
Each message shows where it came from, what it is about and whether a reply is drafted.
- Sofia · WhatsAppHoops in silver?Draft
- Lena · InstagramDelivery to Berlin?Replied
- Omar · WhatsAppHas my order left?Replied
- James · InstagramFree delivery over £60?Draft
- Mia · WhatsAppGift wrapping?Ticket
Sofia · WhatsApp
AskedHoops in silver?
DraftYes, €42, ships tomorrow
SourceSilver hoops
RuleProduct questions
SendEdit
Inbox and support on Gilwick and on Shopify
On Gilwick
WhatsApp and Instagram in one inbox, replies drafted from your products and orders.
On ShopifyShopify Inbox for store chat.
Tickets with rules
Turn a message into a ticket and let rules decide who handles which kind.
Replies in your words
Gilwick drafts from your products and orders, and nothing goes out until you approve it.
